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Verified Performance

Proven Ticket-to-Revenue Conversion

We transform support channels into high-converting marketing funnels. Review the verified data from mid-market e-commerce brands that successfully converted support tickets into direct retention revenue and reduced acquisition costs.

18%

Revenue from chat

34%

Repeat purchase rate

-22%

Acquisition cost

Case Studies

E-commerce Growth Records

18%

Total Revenue Contribution

2.4x

Support Ticket ROI

Apparel Retention Engine

Automated Cart Recovery

A leading apparel brand integrated conversational commerce directly into their active support queue. By training agents to recommend matching accessories during size exchanges, support tickets became a primary retention channel driving massive repeat purchases.

This footwear retailer deployed automated conversational pathways inside SMS and chat. Instead of looping endlessly, the system resolved shipping friction instantly and offered personalized incentives that drove immediate repeat purchases without agent intervention.

Client Voices

Verified Founder Feedback

Loopback completely changed how we view support. Our agents are now our highest-performing sales representatives, and our retention metrics have never been stronger.

Sarah K., Operations Director

We recovered our entire investment within the first forty-five days. The automated conversational commerce pathways resolved our cart abandonment issues entirely.

Marcus J., DTC Founder

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Convert Your Support Tickets

Stop losing customers to disconnected support channels and slow response times. Get a comprehensive conversational funnel audit to identify your hidden retention revenue opportunities today.